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Sofas & Recliners FAQ’S

Is your website secure?

A We take internet security very seriously, in fact Chris is a little over zealous about online safety! We won’t go into exact details, but we use industry leading encryption to secure your payment and even general email enquiries are password protected. We never pass or sell your details to any other company. Since launching our website back in 1999, we have not had a single reported incident of credit card fraud.

How do I order?

A You can order via our website, over the phone or in our showroom. If you’re unsure about any aspect of ordering, please give us a call on 0844 357 5217.

Do you sell seconds?

A NO! We never sell seconds, imperfect or discontinued flooring / furniture. Unlike many of our competitors, all of the items we sell on our website are brand new, grade A products, direct from the manufacturer.

What if I have a problem?

Whether you live 5 miles or 500 miles away, we treat every customer the same. If you have a problem with your flooring or furniture we will either ask the manufacturer to inspect your item or our Customer Services will arrange to visit you. All of the products sold on our website come with a full manufacturers guarantee.

Please remember you are dealing with a bricks and mortar business, established over 42 years ago.

Do you accept insurance mandates?

A We do not accept insurance mandates from Independent Inspections. This is because to be a member of the scheme you have to pay an annual fee and give a 15% discount on the mandate value.
For example, you bring in a mandate that says you can spend £1000. We have to (as all companies do), give Independent Inspections 15% (£150) of this as a sort of commission so the mandate is only worth £850 to us. What a lot of companies do once they know you have a mandate is sell you a cheaper carpet at an over-inflated price. This is why it says on your mandate that you must show it to the retailer as soon as you enter the store; it gives them a chance to stick their prices up.
Try negotiating a deal with a local shop and then tell them you have a mandate. See how quickly they back out of it because you haven’t given them a chance to artificially inflate their prices.
If you have a mandate my advice to you is exercise your legal right and ask for a cash settlement. You’re then free to shop where you want.

0% VAT on Riser Recliners. Do I qualify?

A If you have a disabling condition or you are chronically ill you will be eligible for Zero Rated VAT when you purchase a lift and rise recliner i.e. VAT will not be charged on your purchase.

Our Rise & Recline chairs are displayed excluding VAT, none qualifying customers will have vat added at the current vat rate of 20%

You will be required to complete a simple VAT declaration during the order process.

If you are not sure if you qualify for Zero Rated VAT, please contact the Customs & Excise National Advice Service on 0845 302 0203 or contact your local VAT office.
You can also consult VAT Notice 701/7 VAT – Reliefs for Disabled People, before signing the declaration.

Please Note: Do not take eligibility for granted. H.M. Customs and Excise will seek to recover VAT if it is subsequently discovered your claim is erroneous.

Severe penalties exist for VAT evasion. Do not attempt to obtain exemption fraudulently. If you are unsure – seek guidance.

VAT relief is only available if you (the disabled person) are the purchaser and are buying a product which has been manufactured or adapted for use by a disabled person for your own use.

Relief is not available if you are a contractor purchasing for an installation for a disabled person, or if you are disabled and purchasing a product considered to be ordinary.

If you wish to talk to us regarding zero rate vat please call 0844 357 5217 (local rate charge).?

How much do you charge for delivery?

A Our delivery charge varies depending on where you live and is calculated at the checkout. Simply choose the item/s you would like to purchase, enter your delivery address and you will see the delivery charge before committing to purchase.

Can I get a timed delivery?

A Once our couriers have received your items they will contact you to arrange delivery. When they do this our couriers will give you an indication of time.

I’d like a delivery update.

A Please give Lynda a call on 01384 372908 Tuesday or Friday between 10am and 4pm and we’ll gladly give you an update. Alternatively please email her at lynda@hammondhill.co.uk

Who does your deliveries?

A We use specialist couriers who are experienced, trustworthy and reliable to undertake our deliveries.

Unlike other companies who deliver internet orders in a box at your door, Hammond Hill Limited deliver all our Recliners and Sofas into your home. This service includes unpacking, assembling and before we leave we will remove all packaging. The cost is dependant on your post code but we offer free delivery to most areas.

Our standard service for carpets is a one man delivery although other services are available on request. Our delivery service is to ground floor only; our drivers are not insured to go up steps or staircases. Our vehicles are 18 tonne lorries that are 12.00 metres long, 2.55 metres wide and 4.00 metres high. Please ensure that your address is accessible by this type of vehicle. Other size vehicles are available subject to a surcharge. If any carpet is you order is larger than 20 square metres (eg. 5m x 4m), you may need to assist the driver handling the product.

I’ve found the same product for less!

You’ll be pleased to know that this doesn’t happen very often. We regularly check our competitors sites to make sure that our customers are getting the best deal.

If however, you find any item we offer at a lower price elsewhere, then we will beat the price. We pride ourselves on giving you great service at the lowest price possible so we would kindly ask the following:

•Both products must be identical made by the same manufacturer.
•For recliners, the price they are offering is inclusive of delivery, setup and demonstrated in your home.
•The product must be brand new and boxed not reconditioned, ex-display, end of line or customer returned stock.
•The product must currently be available and not discontinued stock.

We do need to confirm the competitors price so you will need to let us know their business name and website address.

Why should I buy from Hammond Hill?

A Unlike High Street retail or Web based companies (one offering good service and the other offering low prices) Hammond Hill Limited combine the two. We offer best prices with personal service and professional expert advice.

We have been in business since 1970.
We are not just an internet company.
We are a family business with traditional values.
If you need over 60 square metres, you have the option of us managing the fitting / installation.
We supply quality branded flooring and furniture at low prices.
We offer a planning and estimating service.
Our staff are well trained, knowledgeable and undergo continued professional development.

We could go on and on with this list but in a nutshell, you’re dealing with a bricks and mortar business, with over 45 years experience who offer a complete, reliable package.

Who is Chris Hill?

A Chris is the Sales & Marketing Director and has been involved with the business since 1986. He is single and has four children ranging from pre-school to university. In his spare time he enjoys Martial Arts, motorcycles, walking and is an Emergency Blood Bike rider. Chris looks after marketing, commercial / corporate sales, London and the internet business. Chris holds an enhanced DBS certificate. You can contact Chris at the shop on 01384 372907 on his mobile 0844 357 8686 or email him at chris.hill@hammondhill.co.uk

Who is Simon Hill?

A Simon is the Managing Director and joined the business way back in 1981. He is married to Lynda and has a daughter at secondary school. Simon looks after the day to day running of the shop, does the majority of local measures and oversees all other aspects of the business. Simon’s hair is far greyer than Chris’. You can speak to Simon on 01384 372908 or email him at simon.hill@hammondhill.co.uk

Who are Hammond Hill Limited?

A Hammond Hill was established in 1970 by Patrick Hill & Stan Hammond and the business is now run by Simon Hill and Christopher Hill (coincidentally not related). We sell high quality carpets, flooring and furniture at low prices without compromising on quality or service. Our business is made up of the following divisions – Retail, Commercial, New Build and Internet.

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Carpets & Flooring FAQ’S

Flattening

A Flattening will occur as a result of traffic which eventually flattens the pile particularly in the main areas of use. All pile fabrics will flatten to greater or lesser degree dependent on the amount of traffic to which it is subjected and the construction (tuft density / pile fibre / height / weight) of the product concerned.

Samples & Images

A The samples we send out / display in store and the images on our website may not be from the same batch as current production and therefore should be used as a guide only and not an exact colour match.

There is fluff on my carpet.

All cut pile carpets will lose short fibre, which is created during production when spun yarn is cut for tuft formation. This is known as shedding. These fibres fall onto the surface of the pile and appear as ‘fluff’.

The effect varies with yarn type and may be removed without detrimental effect upon the carpet by vacuum cleaning with an upright cleaner with beater bar. This excess fibre is only a small fraction of the total fibre contained within the carpet.

What is Shading

Cut pile carpets sometimes show a shading effect that appears as light and dark patches due to different pile direction. This effect can be exaggerated by such things as room lighting and certain types of traffic across the carpet. Shading is a natural phenomenon which cannot be totally eliminated in the production process and is therefore not considered to be a manufacturing fault. If you are concerned about shading we suggest you look for an alternative type of flooring.

I have spilt something on my carpet!

Never rub or over-wet your carpet when trying to remove marks.

Spillages are more easily removed if tackled immediately. Use a blotting/dabbing action or even better, if available, a wet suction vacuum cleaner. Please do not rub as this will cause the pile to burst causing it to appear slightly fluffy and lighter in appearance. Useful items to keep in stock for emergency use are: Woolsafe approved shampoo solution suitable for use on wool rich carpets, available from most supermarkets. Stain removing spray for grease or oil spots, available from Boots Chemists.

Coffee/tea, fruit juice, red wine, port, sherry & blood:
Soak up as much liquid as possible with absorbent tissue, then dab the area with a clean white cloth moistened in a solution of diluted carpet shampoo and warm water or stain removing spray. Blot with paper towels or a clean white cloth or vacuum thoroughly using a wet suction vacuum cleaner and repeat as required. Finally, dab with warm water, applied with a clean cloth, and as before, blot or suck up all remaining moisture until dry. Carefully brush the area in the direction of the pile.

Milk:
Treat as for coffee, tea and fruit juice. An additional application of an oil/grease spot remover will remove any remaining grease. Finally, blot up or wet vacuum all remaining moisture and leave until dry. Carefully brush the area in the direction of the pile.

Grease:
With a blunt knife or spatula, remove as much solid material as possible. Blot up the residue and treat with an oil-grease spot remover, blotting frequently with absorbent cloth.

Tar:
Scrape up solids carefully with a blunt knife, then treat the stain with a proprietary brand of tar remover, following the instructions carefully.

Urine:
Treat as for coffee, tea and fruit juice adding 1 egg cup of white vinegar to 1 pint of shampoo solution.

Ink:
For liquid ink follow the instructions for coffee, tea and fruit juice removal. For ball point ink, moisten with a clean cloth and non coloured methylated spirits, blot carefully and when dry, brush the affected area in the direction of the pile.

Paint (oil based):
Blot excess spillage with absorbent tissue, then clean with a cloth moistened with white spirit. Be careful not to rub the pile or apply too much white spirit. Once the paint is removed, dab the area with diluted carpet shampoo on a clean, white cloth, blot or wet vacuum then follow with an application of clean water. Blot or wet vacuum and leave until dry. Finally, brush the affected area in the direction of the pile.

Paint (emulsion):
Blot excess spillage with absorbent tissue then clean the affected area with cold water until the paint is removed, then treat with diluted shampoo as for oil based paint.

Shoe polish:
Carefully scrape up the solid and clean gently with a dry cleaning fluid. Use a clean, white cloth, moistened with diluted shampoo to rinse the area, blotting with a clean dry cloth or wet vacuum. Allow to dry thoroughly and brush the area in the direction of the pile.

Chewing gum:
Freeze the gum with a proprietary freezing agent, break up when frozen and remove.

For persistent or very large stains it is always advisable to consult a professional carpet cleaner.

Hammond Hill Limited recommend WOOLSAFE approved chemicals and cleaning companies for all wool mixture carpets.

This advice is offered as a service to Customers, and Hammond Hill Limited will not be liable for loss or damage or injury arising out of any action taken based on this advice.

How do I look after my new carpet?

Vacuuming is the most important thing you can do to keep your carpet clean. You cannot over-vacuum a carpet! Hammond Hill recommend an upright vacuum cleaner with a cylindrical brushing action or a cylinder vacuum cleaner with a power-brush attachment, for cut-pile carpets such as twists, velvets, axminster’s and wiltons. Cylinder cleaners are not suitable for use on cut pile carpets. For loop-pile carpets we recommend a cylinder vacuum cleaner without a brushing action or an upright machine with the brushes turned off. Cylinder cleaners are not suitable for use on cut pile carpets.

Is your website secure?

A We take internet security very seriously, in fact Chris is a little over zealous about online safety! We won’t go into exact details, but we use industry leading encryption to secure your payment and even general email enquiries are password protected. We never pass or sell your details to any other company. Since launching our website back in 1999, we have not had a single reported incident of credit card fraud.

How do I order?

A You can order via our website, over the phone or in our showroom. If you’re unsure about any aspect of ordering, please give us a call on 0844 357 5217.

Do you sell seconds?

A NO! We never sell seconds, imperfect or discontinued flooring / furniture. Unlike many of our competitors, all of the items we sell on our website are brand new, grade A products, direct from the manufacturer.

What if I have a problem?

Whether you live 5 miles or 500 miles away, we treat every customer the same. If you have a problem with your flooring or furniture we will either ask the manufacturer to inspect your item or our Customer Services will arrange to visit you. All of the products sold on our website come with a full manufacturers guarantee.

Please remember you are dealing with a bricks and mortar business, established over 42 years ago.

Do you accept insurance mandates?

A We do not accept insurance mandates from Independent Inspections. This is because to be a member of the scheme you have to pay an annual fee and give a 15% discount on the mandate value.
For example, you bring in a mandate that says you can spend £1000. We have to (as all companies do), give Independent Inspections 15% (£150) of this as a sort of commission so the mandate is only worth £850 to us. What a lot of companies do once they know you have a mandate is sell you a cheaper carpet at an over-inflated price. This is why it says on your mandate that you must show it to the retailer as soon as you enter the store; it gives them a chance to stick their prices up.
Try negotiating a deal with a local shop and then tell them you have a mandate. See how quickly they back out of it because you haven’t given them a chance to artificially inflate their prices.
If you have a mandate my advice to you is exercise your legal right and ask for a cash settlement. You’re then free to shop where you want.

How much do you charge for delivery?

A Our delivery charge varies depending on where you live and is calculated at the checkout. Simply choose the item/s you would like to purchase, enter your delivery address and you will see the delivery charge before committing to purchase.

Can I get a timed delivery?

A Once our couriers have received your items they will contact you to arrange delivery. When they do this our couriers will give you an indication of time.

I’d like a delivery update.

A Please give Lynda a call on 01384 372908 Tuesday or Friday between 10am and 4pm and we’ll gladly give you an update. Alternatively please email her at lynda@hammondhill.co.uk

Who does your deliveries?

A We use specialist couriers who are experienced, trustworthy and reliable to undertake our deliveries.

Unlike other companies who deliver internet orders in a box at your door, Hammond Hill Limited deliver all our Recliners and Sofas into your home. This service includes unpacking, assembling and before we leave we will remove all packaging. The cost is dependant on your post code but we offer free delivery to most areas.

Our standard service for carpets is a one man delivery although other services are available on request. Our delivery service is to ground floor only; our drivers are not insured to go up steps or staircases. Our vehicles are 18 tonne lorries that are 12.00 metres long, 2.55 metres wide and 4.00 metres high. Please ensure that your address is accessible by this type of vehicle. Other size vehicles are available subject to a surcharge. If any carpet is you order is larger than 20 square metres (eg. 5m x 4m), you may need to assist the driver handling the product.

Do you fit carpets?

A Yes. If you need over 60 square metres of carpet and would like a fully fitted service, please give us a call. We employ our own fitters (trained to BS5325:2001) who travel nationwide installing carpets to an exceptionally high standard.

As well as the West Midlands and surrounding counties, we regularly work in Hertfordshire, Berkshire, Buckinghamshire, Oxfordshire, Hampshire and London both domestically and commercially.

If you don’t need that much carpet but would still like us to help you get it fitted don’t panic. We have a national database of suitably qualified fitters with whom we can put you in touch.

I’ve found the same product for less!

You’ll be pleased to know that this doesn’t happen very often. We regularly check our competitors sites to make sure that our customers are getting the best deal.

If however, you find any item we offer at a lower price elsewhere, then we will beat the price. We pride ourselves on giving you great service at the lowest price possible so we would kindly ask the following:

•Both products must be identical made by the same manufacturer.
•For recliners, the price they are offering is inclusive of delivery, setup and demonstrated in your home.
•The product must be brand new and boxed not reconditioned, ex-display, end of line or customer returned stock.
•The product must currently be available and not discontinued stock.

We do need to confirm the competitors price so you will need to let us know their business name and website address.

Why should I buy from Hammond Hill?

A Unlike High Street retail or Web based companies (one offering good service and the other offering low prices) Hammond Hill Limited combine the two. We offer best prices with personal service and professional expert advice.

We have been in business since 1970.
We are not just an internet company.
We are a family business with traditional values.
If you need over 60 square metres, you have the option of us managing the fitting / installation.
We supply quality branded flooring and furniture at low prices.
We offer a planning and estimating service.
Our staff are well trained, knowledgeable and undergo continued professional development.

We could go on and on with this list but in a nutshell, you’re dealing with a bricks and mortar business, with over 45 years experience who offer a complete, reliable package.

Who is Chris Hill?

A Chris is the Sales & Marketing Director and has been involved with the business since 1986. He is single and has four children ranging from pre-school to university. In his spare time he enjoys Martial Arts, motorcycles, walking and is an Emergency Blood Bike rider. Chris looks after marketing, commercial / corporate sales, London and the internet business. Chris holds an enhanced DBS certificate. You can contact Chris at the shop on 01384 372907 on his mobile 0844 357 8686 or email him at chris.hill@hammondhill.co.uk

Who is Simon Hill?

A Simon is the Managing Director and joined the business way back in 1981. He is married to Lynda and has a daughter at secondary school. Simon looks after the day to day running of the shop, does the majority of local measures and oversees all other aspects of the business. Simon’s hair is far greyer than Chris’. You can speak to Simon on 01384 372908 or email him at simon.hill@hammondhill.co.uk

Who are Hammond Hill Limited?

A Hammond Hill was established in 1970 by Patrick Hill & Stan Hammond and the business is now run by Simon Hill and Christopher Hill (coincidentally not related). We sell high quality carpets, flooring and furniture at low prices without compromising on quality or service. Our business is made up of the following divisions – Retail, Commercial, New Build and Internet.

Read More