Frequently Asked Questions

Q Who are Hammond Hill Limited?

A Hammond Hill was established in 1970 by Patrick Hill & Stan Hammond. The business is now run by Simon and Christopher Hill (with an occasional appearance from their wives Lynda & Karen). We sell high quality carpets, flooring and furniture at low prices without compromising on quality or service. Our business is made up of the following divisions – Retail, Commercial, New Build and Internet. For carpets and flooring and depending on your requirements, we can provide a professional fitting and installation service.

Q Who is Simon Hill?

A Simon is the Managing Director and joined the business way back in 1981. He is married to Lynda and has a young daughter. Simon looks after the day to day running of the shop and oversees all other aspects of the business. Simon's hair is far greyer than Chris'. You can speak to Simon on 01384 372908 or email him at simon.hill@hammondhill.co.uk

Q Who is Chris Hill?

A Chris is the Sales Director and has been involved with the business since 1986. He is married to Karen and has two daughters. Chris looks after marketing, commercial / corporate sales and the internet business. You can contact Chris on 01384 372908 or email him at chris.hill@hammondhill.co.uk

Q Why should I buy from Hammond Hill?

A We have been in business since 1970.
We are not just an internet company.
We are a family business with traditional values.
We have a national network of carpet fitters.
We supply quality branded flooring and furniture at low prices.
We offer a planning and estimating service.
We deliver on our own vehicles using our own staff.
Our staff are well trained, knowledgeable and undergo continued professional development.

We could go on and on with this list but in a nutshell, you're dealing with a bricks and mortar business, with over 39 years experience who offer a complete, reliable package.

Q Who does your deliveries?

A Our transport and distribution division is managed by Jon Bowater. All deliveries are carried out by our own staff on our own vehicles. Unlike other companies, we don't just deliver to 'the kerb side'. By keeping full control of the delivery, we don't experience problems with goods being damaged or lost in transit which often happens when using couriers. Our delivery drivers are experienced, trustworthy and reliable.

Q Can I get a timed delivery?

A When we arrange your delivery we will let you know whether it will be morning or afternoon. If you call a few days before your delivery is due we can give you a time slot within a two hour period. At your request, we can ask the driver to call you when they're 30 minutes or 1 hour away.

Q Is your website secure?

A We take internet security very seriously. We won't go into exact details, but we use industry leading encryption to secure your payment and even general email enquiries are password protected. We never pass or sell your details to any other company. Since launching our website back in 1999, we have not had a single reported incident of credit card fraud.

Q I've found the same item cheaper!

A You'll be pleased to know that this doesn't happen very often. We regularly check our competitors sites to make sure that our customers are getting the best deal. If you find the same product, advertised on another website at a cheaper price, please let us know. We'll do our best to beat it whilst still offering you unrivalled levels of service and delivery.

Q What if I have a problem?

A Whether you live 5 miles or 500 miles away, we treat every customer the same. If you have a problem with your flooring or furniture we will either ask the manufacturer to inspect your item or our Customer Services will arrange to visit you. All of the products sold on our website come with a full manufacturers guarantee.

Q Do you sell seconds?

A NO! We never sell seconds, imperfect or discontinued flooring / furniture. Unlike many of our competitors, all of the items we sell on our website are brand new, grade A products, direct from the manufacturer.

Q How do I order?

A You can order via our website, over the phone or in our showroom. If you're unsure about any aspect of ordering, please give us a call on 0844 357 5217.